Separate chair condition from rail compatibility
Ask the seller to identify the exact model, age if known, inspection work and parts replaced. Find out whether the rail is new, modified or reused, and who establishes compatibility with your measured staircase.
Put warranty responsibility in writing
Who honors the warranty if the original seller stops trading? Ask which parts, labor and call-out costs are included, and whether batteries are excluded. A broad lifetime statement is not a substitute for the actual written terms.
Compare against a new installation
Request the same endpoint arrangement and seating options in both quotes. Include fitting, demonstration and future service at your Westwood address. The meaningful saving is the difference between complete proposals, not two unrelated advertised equipment prices.
Keep the proposal comparable
- Exact equipment and a measured rail layout.
- Preparation, installation, demonstration and written terms.
- Servicing at the actual address, parts and removal responsibilities.
Continue with the buyer checklist and buying and cost guide.